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11 VMax Wellness Jobs
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VMax Wellness
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
About the Company:
VMax Wellness is on a mission to encourage people to adopt a healthy lifestyle by providing bespoke fitness and nutrition plans tailored to individual requirements. Our enthusiastic and knowledgeable team helps clients achieve their fitness goals and motivates them to live a healthy lifestyle. To transform the lives of at least 1 million people (about the population of Delaware) for the better, we have designed several fitness programs to eradicate most of the lifestyle diseases caused by obesity, such as diabetes, heart diseases, thyroid, blood pressure, depression, PCOD, and some types of cancer. Visit our website, vmax. fit, to learn more about us.
Role Description
The QA is responsible for ensuring the services provided by the team meet the highest standards of quality, consistency, and compliance. This role involves monitoring, evaluating, and improving the service teams performance, conducting audits, identifying areas for improvement, and implementing corrective actions to maintain customer satisfaction and service excellence.
Key Responsibilities
- Review agents conversations across all contact touchpoints to measure the teams performance and track customer support quality. (Service, Retention, etc.)
- Identify lapses in agents performance and provide constructive feedback for improvement.
- Drive the implementation of improved customer engagement strategies to increase agents efficiency.
- Ensure communication is effectively delivered and appropriately addresses all customer concerns.
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support.
- Identify process improvement opportunities to update SOPs.
- Implement and ensure compliance with the company s policies on customer service quality.
- Report support teams performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and the implementation of quality management strategies.
Qualification and Experience
- A bachelors degree with a minimum of 1 - 2 years of experience in Transactional audit as QA and earlier experience in sales would be an add on.
- Excellent verbal and written communication skills.
- Strong knowledge of seven QC tools
- A proven history of analytical and problem-solving skills from previous roles.
- Ability to positively contribute to organisational culture
- Strong interpersonal skills to manage client/stakeholder expectation/engagement effectively
- Ability to multitask and thrive in a fast-paced (dynamic) environment.
- Language Preference - English, Tamil, Telugu, and Hindi
Employment Type: Full Time, Permanent
Read full job description What people at VMax Wellness are saying
What VMax Wellness employees are saying about work life
based on 6 employees
Strict timing
Monday to Saturday
Day Shift
VMax Wellness Benefits
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