System Administrator

1. TECHNICAL SKILLS

Operating Systems: Proficiency in client (e.g., Windows, macOS) operating systems.

Networking: Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs) and hands-on experience with routers, switches, and firewalls.

System Administration: Knowledge of system backup and disaster recovery processes.

Cloud Services: Experience with cloud platforms like AWS, Azure, or Google Cloud.

Security: Understanding of network security, firewalls, antivirus solutions, and encryption protocols.

Email Systems: Hands-on experience with email systems like Exchange or cloud-based systems such as Microsoft 365 or Google Workspace.

2. CERTIFICATIONS (HIGHLY DESIRABLE)

Microsoft Certified: Windows Server, Microsoft Certified: Azure Administrator

AWS Certified Solutions Architect - Associate

ITIL Foundation (for IT service management)

3. EXPERIENCE REQUIREMENT 

Experience Level: Typically, 3-5 years of experience in a system administration role, with at least 1-2 years in a team lead position.

Industry Experience: Experience in IT support, helpdesk, or network administration roles in a business environment.

Project Management: Familiarity with IT project planning and implementation (e.g., server migrations, system upgrades, cloud adoption).

Troubleshooting and Problem Solving: Ability to identify issues, perform root cause analysis, and implement fixes efficiently.

4. SOFT SKILLS 

Communication Skills: Strong verbal and written communication for collaborating with teams, providing technical support, and documenting processes.

Customer Service: Ability to assist non-technical users, resolve issues promptly, and maintain a high level of service quality.

Team Collaboration: Ability to work both independently and as part of a team, collaborating with other departments (development, management, etc.).

Time Management: Strong organizational skills to manage multiple tasks and prioritize work in a fast-paced environment.

Problem-Solving: Strong analytical skills and ability to approach technical challenges with innovative solutions.

Adaptability: Comfort with quickly learning and adapting to new technologies as IT environments change.

5. JOB RESPONSIBILITIES 

System Installation and Configuration: Install and configure operating systems, applications, and network equipment.

System Monitoring: Monitor and maintain systems to ensure uptime, performance, and security.

User Support: Provide technical support to end-users, resolve issues, and manage access permissions.

Network Management: Troubleshoot network issues, maintain network infrastructure, and optimize network performance.

Security Management: Implement and monitor security measures (firewalls, antivirus, patch management).

Backup and Recovery: Ensure regular backups of systems, create recovery plans, and restore data when needed.

Documentation: Maintain detailed documentation of IT systems, configurations, and user manuals.

Vendor Management: Work with vendors to manage hardware, software, and support services.

6. DESIRABLE ADDITIONAL SKILLS 

Collaboration Tools: Experience with collaboration platforms like Jira.

Business Continuity: Experience in planning for business continuity and system recovery.

7. OTHER CONSIDERATIONS

Onsite vs. Remote Work: While onshore IT administrators are typically required to work on-site, some positions might offer a hybrid model, depending on the organization's needs.