Senior Consultant, Solution Delivery

Department: Software Engineering

Employment Type: Full Time

Location: India

Reporting To: Vittal Thumsi

• Analyze & Document Business Needs: Lead the analysis of client business requirements and refine features and stories for client implementations, ensuring that customer requirements business needs are met with Vitech solutions.
• Develop Scalable Solutions: Utilize Domain and Vitech product knowledge to solve customers’ business needs, while ensuring that the solutions are scalable, repeatable and adherent to the ‘product-first’ approach.
• Manage Backlog: Closely collaborate with internal project leadership and customer to define, estimate, and prioritize program backlog for implementations projects. 
• Build Strong Client Relationships: Cultivate deep connections with customers, gaining a thorough understanding of their core needs and business objectives, while articulating how those needs are met with Vitech products.
• Mentor & Guide: Serve as a mentor to both customers and team members, bridging knowledge gaps and fostering continuous improvement.
• Root Cause Analysis: Delve into the underlying challenges driving customer needs and project requirements to facilitate comprehensive discussions and solutions.
• Liaison Role: Act as the bridge between the agile team and the user community, facilitating clear communication during the project implementation.

• Product Expertise: Become a go-to expert on our products, with a talent for building strong relationships and understanding client needs.
• Consultative Approach: Uses the consultative mindset to advise customers on how to best achieve their business objectives by using Vitech products. 
• Clear Communicator: Possess excellent verbal and written communication skills, with the ability to build relationships and to convey complex information clearly and concisely to both technical and non-technical stakeholders.
• Team Player: Thrive in cross-functional teams, fostering a collaborative and inclusive environment.
• Analytical Thinker: Demonstrate strong analytical and problem-solving skills, focusing on identifying root causes and developing effective solutions.
• Adaptable & Proactive: Show flexibility in adapting to changing client needs and requirements, while maintaining focus on proper work prioritization.
• Curiosity & Empathy: Display an inquisitive nature and empathy, driving your proactive approach to asking questions and seeking a deeper understanding of client challenges and goals.
• Agile & SDLC Knowledge: Have a solid understanding of industry-standard SDLC methodologies and Agile implementation approach.
• Tool Savvy: Experience with Agile and Issue Management toolset, particularly the Jira Suite.

• BA/BS Degree: A degree in a Business, Engineering, or Computer Science-related field is required.

• ERP Implementation: Experience in ERP implementation or integration projects is highly desirable.
• Successful Track Record: Proven success in translating business requirements into functional specifications that drive project success.