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20 Visit Health Jobs
Technical Support Engineer
Visit Health
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Take ownership of customer issues reported and see problems through to resolution.
- Escalate unresolved issues to appropriate internal teams.
- Ensure that all the related notes/ call comments, are properly documented and suitable information is provided to clients.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Master the use of helpdesk software.
- Follow the SLA for issues concerning the severity.
- Collaborate with Product Management Engineering teams to identify and drive improvements to our existing products.
Requirements:
- Relevant Bachelor s degree and a minimum of 2 years of relevant experience
- Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues
- An inquisitive nature, you ll be someone who likes to get to the root of a problem
- In-depth knowledge of the product that the engineer is supporting.
- Knowledge of SQL, Networking (TCP/UDP/IP), and HTTP is a plus
- Obsessed with customer support and delighting the customers
- Knowledge of analytics tools such as MS Excel and Google Sheets
- Team player who can engage with other functions to deliver a better customer experience and drive collaboration
- Proven track record of taking ownership of tasks and driving forward to resolutions
- Analytical, with the ability to interpret customer data and trends
- Excellent written and spoken communication skills, listening skills, and presentation skills
- Capable of working independently and developing relationships with customers, partners, internal team members, and other related stakeholders
Employment Type: Full Time, Permanent
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What people at Visit Health are saying
Technical Support Engineer salary at Visit Health
reported by
2
employees
₹5
L/yr - ₹6.3
L/yr
19%
more
than the average Technical Support Engineer Salary in India
View more details
What Visit Health employees are saying about work life
based on 63 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Visit Health Benefits
View more benefits
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