ServiceNow Tech Lead/Architect - ITOM/ITBM (10-12 yrs)

Position Details :

Client Name & Location : Evoke Technologies, Hyderabad

Client SPOC : Rama Krishna

Position Name : ServiceNow Tech Lead / Architect

Position Mode : Permanent

Experience Required : 10+ Years

Location : Hyderabad (Hybrid - 2 days WFO, 12-9 PM shift)

No. of Openings : 2

Mode of Interview : 2 Rounds (1st Round Virtual, 2nd Round F2F)

Notice Period : Immediate to 15 Days

Key Responsibilities :

ServiceNow Design and Architecture :

- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations.

- Ensure the scalability, maintainability, and security of ServiceNow implementations.

Client Collaboration and Communication :

- Act as a primary point of contact for clients, gathering, understanding, and documenting business requirements.

- Collaborate with cross-functional teams to deliver tailored solutions.

Technical Leadership :

- Provide leadership and mentorship to development teams.

- Stay updated with ServiceNow platform advancements and emerging trends.

Implementation and Evaluation :

- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.

- Design and implement complex custom applications and integrations.

Specialization in ITOM or ITBM :

- Provide expertise in IT Operations Management (ITOM) or IT Business Management (ITBM) as part of solutions.

- Advantageous if the candidate has presales experience to support client engagements.

Key Qualifications :

Experience :

- Minimum of 10+ years in ServiceNow consulting, architecture, implementation, development, and support.

- Proven experience in Technology, Customer, Employee, and Creator workflows.

Certifications :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist (CIS).

Technical Skills :

- Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.

- Hands-on experience with designing and implementing complex custom applications and integrations.

Soft Skills :

- Exceptional communication and leadership skills.

- Ability to work collaboratively across teams and with clients.

Preferred Qualifications :

Presales Experience :

- Experience in presales activities, including solution proposals and client presentations, is a significant advantage.