Filenet Support Lead (5-8 yrs)

Job Title : FileNet Support Lead

Job Summary :

We are seeking a highly skilled - FileNet Support Lead- with expertise in - FileNet Content Engine (CE), IBM Content Navigator, Java/J2EE, RESTful Services, SQL, JavaScript, and Dojo .

The ideal candidate should have experience in leading a support team , troubleshooting technical issues, and effectively communicating with various stakeholders.

This role involves managing application support for FileNet-based web applications, ensuring system stability, and optimizing performance.

Key Responsibilities : -

Technical Support & Issue Resolution :

- Lead the support and maintenance of web applications built on - FileNet Content Engine (CE), IBM Content Navigator, and Java/J2EE-

- Troubleshoot Java, JavaScript, Dojo, SQL, and RESTful API-related- issues.

- Perform root cause analysis (RCA)- and implement fixes for production issues.

- Optimize database performance, ensuring smooth operation of Oracle SQL databases.

- Ensure application security, scalability, and performance enhancements.

- Perform - unit and integration testing- for application changes and fixes.

Team Leadership & Stakeholder Communication :

- Lead and mentor the support team, ensuring efficient issue resolution.

- Coordinate with cross-functional teams, including developers, infrastructure teams, and business stakeholders

- Act as the primary point of contact- for customer interactions regarding system issues, updates, and enhancements.

- Track incidents, service requests, and problem resolutions , ensuring timely delivery.

- Maintain clear and professional communication via emails, reports, and documentation .

System Monitoring & Optimization :

- Monitor system health, logs, and database performance.

- Ensure compliance with service-level agreements (SLAs) for incident resolution.

- Implement best practices for data integrity, system reliability, and process automation- .

Continuous Improvement & Documentation :

- Identify opportunities to improve system performance and support processes.

- Maintain detailed - technical documentation, SOPs, and knowledge base articles.

- Stay updated with the latest - FileNet, IBM Content Navigator, Java, and database- trends and updates.

Required Skills & Experience :

- 5+ years of experience in supporting web applications built on FileNet CE, IBM Content Navigator, and Java/J2EE.

- Strong expertise in SQL databases, particularly Oracle .

- Hands-on experience with JavaScript, Dojo, and front-end troubleshooting .

- Knowledge of RESTful APIs and experience in API integration.

- Experience in unit and integration testing- methodologies.

- Proven ability to troubleshoot performance issues, resolve incidents, and optimize applications.

- Strong communication and email writing skills , with the ability to explain technical issues to non-technical stakeholders.

- Experience in coordinating with multiple teams, tracking deliverables, and managing customer interactions.

Preferred Qualifications :

- Experience working in an ITIL-based support environment .

- Exposure to cloud-based FileNet solutions-

- Familiarity with automation and scripting tools- for system monitoring and maintenance.

- Certification in FileNet, IBM Content Navigator, or related technologies