Commercial Operations Manager

We are looking for an experienced Commercial Operations Manager to take ownership of managing our commercial operations function concentrating on ensuring efficient delivery and improvement on BAU processes that enable the successful operation of the commercial function. The role will report to the Commercial Scalability and Operations Manager. In this role, you will work across all functions within commercial including Sales, Marketing, Revenue Operations, Deal Execution, Sales Enablement, Commercial Legal and M&A. You will be responsible for owning, managing and executing Business-As Usual processes across the operations team and driving incremental improvements (in systems, processes, and policies). The role includes managing a team of staff members.

Key responsibilities include:

• 6 + years of Building and managing a hybrid operations delivery model involving local and offshore resource capacity, systems enablers, governance structures and KPI reporting for all key commercial functions.
• Managing the day-to-day activities of the commercial operations team, driving commercial-led initiatives and supporting broader company initiatives involving or impacting the commercial function
• Managing the finances of the function including budgeting, forecasting and monthly spend for commercial OPEX, and remuneration planning and management spanning salary changes, bonus and commissions plans & payments processes.
• Commercial headcount management including all processes relating to commercial Recruitment, Joiners and Leavers.
• Technology enablement management including managing the internal commercial systems team and working with central Business Systems teams to deliver new and changed capabilities to support operations evolution, execution and automation.
• Execution of and delivery of continuous improvement in (i) commercial contracts processing, (ii) data quality across our key systems of record, (iii) range, extent and value add of our KPI reporting and insights analysis, (iv) measurement and value add of our Customer Satisfaction (CSAT) processes, and, (v) automation of operational activities.
• Execution of effective Governance and Operational cadence
• Serve as the primary point of contact for Commercial personnel and broader business functions for ad-hoc information and support requests as needed.