Applications Microsoft Team Lead

Roles & Responsibilities:

Empowered People

• People management e.g. 1:1s, performance reviews, career development, mentoring etc
• Assuring the quality of your team s delivery, implementing corrective measures as needed
• Team resourcing, working in collaboration with wider SRG Management team
• Team recruitment, working in collaboration with wider SRG Management team
• Influencing positive quarterly Trust & Empowerment scores for your team

Customer Success

• Work with Delivery Manager(s) / Portfolio Director(s) / Customer Success Manager / Practice Head as appropriate to agree strategy for assigned accounts
• Input to service design and support for service implementation using Microsoft technologies (Dynamics, .Net, Power Platform, Sharepoint and other, as appropriate)
• Maintain standards for ISO20000 compliance & best practices across the team
• Manage customer escalations, issues, problems, and requirements
• Identify and progress the Continual Service Improvement initiative
• Manage business risk and knowledge to ensure business continuity
• Achieve targets and improvement initiatives for customer satisfaction
• Drive and assure Knowledge Management creation and maintenance across your team
• Managing priority cases with Microsoft (i.e. escalating to Microsoft)

Strong Organisation

• Explore and drive opportunities within existing customers for new/ additional work
• Scoping out work in a pre-sales engagement with our customers to understand what we can deliver using the wide Microsoft tech stack experience that the team possesses
• Work with sales to develop new opportunities both with new and existing customers
• On the ground technical support / delivery using available capacity

Technical Skills

1. Microsoft Ecosystem Expertise: Deep understanding of the Microsoft stack, including Microsoft Azure, Microsoft 365, Dynamics 365, and other Microsoft technologies. Successful c