Senior Manager - Systems Engineering

What youll be doing..

• Supporting and mentoring on how to help develop and nurture both experienced and other members of the DWP ( P&E) teams and cross functional teams.
• Collaborating with stakeholders and partners for process optimization to deliver on optimal employee experience.
• Design Thinking , Process automation driven strategies for improving digital experience
• Budget management expertise - Must have experience
• Promote a modern approach to technology and cultivate innovation across teams
• Partnering with IT product and platform teams to bring in high levels of automation and self-service as part of the digital transformation.
• Collaboration with Service desk, EUS, CITRIX, NW teams to drive resolution to issues.
• Managing stakeholders, Experience First approach, vendor management.
• Analyzing employee journeys and take transformative actions.
• Incorporating performance driven culture in the team.
• Providing ongoing performance feedback, coaching, training and development.
• Taking appropriate performance improvement action or administering appropriate discipline when employees do not meet performance standards or expectations.
• Bringing agility in the team by adopting agile methodology.
• Weekly/Daily reviews with team members and Support functions by providing guidance and monitor their job responsibilities.
• Eying on using new technologies to reduce tickets, simplifying the process through automation and Digital experience
• Working well with domestic stakeholders and leaders.
• Presenting in leadership forums.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager leadership team

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in Infrastructure Support, Desktop Support, Security and Compliance, Virtual Environment and Project Management
• Knowledge in Windows and MAC Desktop Engineering,Marimba, Workspace One, Powershell, Bluezone, Assistive technology, Grafana, PowerBI, VZImage, HPDM, SW Distribution
• Knowledge of SRE practices and principles to build resilient systems and to provide business continuity.
• Security & compliance tools
• A solid balance of both technological and managerial skills and abilities
• Proven experience working in a large, complex, global environment with mixed technology environments and lifecycle management
• Experience in infrastructure & process automation.
• Certified Six Sigma.
• Certified ITIL v3 and above.
• Leading and managing Systems Engineers focused on designing, developing, testing, and implementing availability, reliability, scalability, and toil reduction solutions
• Experience in operational data analysis to identify improvement areas by processes, data driven decision making and automation. You should be an engineering-centric leader.
• Driving continuous improvement across applications and platforms within your oversight to meet the evolving needs of the business
• Experience in Endpoint Strategy ( Planning and Engineering) & Citrix Environment
• Experience managing modern Windows operating systems and MAC ecosystems
• Technical writing and presentation skills with the ability to effectively communicate with all levels of customer organization
• Proficient in debugging and troubleshooting
• People and project management skills
• Fluency in English.

Even better if you have one or more of the following:

• Master Degree in Business management and information technology
• Experience in Managing an at least Twelve member team.
• Six or more years of experience managing people & service desk operations.
• Experience in observability,, service level objective alerting, and telemetry collection using tools such as Grafana, Zabbix, Splunk, and others
• Strong communicator with presentation, Interpersonal and Problem solving skills.
• Experience in Root Cause analysis & identifying/strategizing large scale automation.
• Experience leading a technical team.
• Experience in Mobile Device Management.
• Hands on in areas of desktop administration & support.
• Knowledge in Application packaging tools, Distribution tools, Security and compliance tools

Where youll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours
40