Contact Center Representatvie

The schedule for this position is 4/10s, from 8am - 8pm EST. Shifts will be determined during the interview process.

Must have 5G high speed internet!!!

Responsibilities:

Provide top notch customer service in a fast-paced environment

Educate and assist customers and health care providers with Verisys services and data Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction Be able to make sound decisions while keeping the customer and company in mind Ability to work independently while doing what s best for our customers

Involved in all aspects of customer service, including solving problems, answering questions

Ability to work with customers to ensure fantastic service

Pragmatically and effectively communicate to both internal and external customers

Respond promptly and efficiently to incoming requests

Requirements:

Ability to create and deliver the best customer experience possible

Excellent verbal and written communication skills

The ability to work in a fast-paced environment while being organized and using your time efficiently

Empathy to customer concerns and ability to display sincere desire to find a resolution

Ability to meet strict attendance guidelines

Excellent written and verbal communication skills

Ability to adjust between technical and functional to meet audience comprehension

Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions

Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment

Uncompromised approach to meet/exceed requirements

Would love to see:

Experience in Healthcare or related industry

Call center experience

Bilingual Spanish/English