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Customer (Call Center)
The Eastwood Company
posted 2mon ago
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Job Description
Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.
Join a team/company where:
- the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
- customers like to buy products to repair/restore/revive their automobiles
- you can work in the office or at home
- training is provided to better understand our products and systems
- you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits
As a member of the Customer Service team, you'll:
- help customers over phone, email and live chat with orders and problem-solve
- work within our computer system to place and research customer orders, as we'll as document conversations and actions
- pitch in where needed to drive a positive customer experience
you'll be more successful if you:
- take ownership for your customers
- comfortable working with computers and learning new systems
- make a commitment to learn about our processes
- are pro-active and take a positive approach in problem solving
- have good communication skills
- have spent time shopping online
- have experience within a call center, but not necessary
- have automotive restoration experience, its a plus, howe'ver this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects
Your schedule will be:
- There are a number of schedules available for different times of the day.
- Highest priority need - Monday - Friday, 10:30am-7:00pm EST
Work Location:
- Onsite (Pottstown, PA) or remote
- If remote, you will need to have access to a minimum speed connection internet, computers will be provided, and a distraction free environment
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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