Client Service Executive

Role & responsibilities

• To manage the Customer and to ensure that the service delivery to   customers and prospects is of excellent quality and achieves overall contract objectives
• To ensure the team has the requisite skills and tools to do their jobs effectively and efficiently and to work closely with the Support Manager team and our Home Energy Advisors to this end.
• To oversee the development of relationships between the Client Account Managers and customers and ensure that follow-up schedules and deadlines are met.
• To ensure that team are motivated to convert interest into action by encouraging them to undertake improvements.
• To work with the Business Development manager to ensure that marketing campaigns are turned into effective operational delivery; including additional briefing.
• Maintaining excellent service quality at the point of enquiry and follow-up.
• Ensuring motivation and morale is high and encourages CAMs.
• Delivering on targets.
• Ensures Contracts are not expired and renewed on time.
• As all parties within the contract are working on a performance related reward system, this role will be central in ensuring that Customer Relationship Managers meet their targets.  

Preferred candidate profile