IT Technical Executive (Field Engineer)

Role & responsibilities

• Demonstrate ownership and manage incident resolution from end-to-end in a highly responsive manner
• Of the Technical Support Department
• Developing supporting solutions and processes to enhance desktop production environment for executive customers
• Performing software troubleshooting on documented and undocumented issues affecting single or multiple machines
• Performing hardware analysis to diagnose issues or identifying sources of performance degradation
• Routinely investigates availability issues pertaining to domain/network resources, identifying and resolving specific issues
• Performing PC and General IT support for remote offices and locations throughout specified geographic location
• Leading small teams (1 5) or phases of complex projects
• Providing network analysis for issues related to connectivity and serves as a conduit to appropriate infrastructure group

Preferred candidate profile

• Extensive knowledge of and hands-on experience with end user issues pertaining to desktops, laptops, PDA, cell phones, networks, internet
• The support team cover all aspects of the programme and the wider business processes it supports
• Providing advanced desktop support to external customers or executives visiting onsite, ensuring proper network connectivity regardless of system/OS
• Evaluating and testing new software products and new operating systems individually or as part of a team
• Creating and testing PC scripts and programs to improve department efficiency
• Creating and publishing new documentation pertaining to previously undiscovered software/hardware issues in enterprise knowledge bas

Perks and benefits

• Mobile allowances
• health insurance
• Travelling allowances