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2 Validcore Software Solutions Jobs

Senior Change & Problem Manager (6 months Contract with possible ext)

8-13 years

₹ 15 - 30L/yr

Bangalore / Bengaluru

1 vacancy

Senior Change & Problem Manager (6 months Contract with possible ext)

Validcore Software Solutions

posted 12d ago

Job Role Insights

Flexible timing

Job Description

Job Description

Position Title: Senior Change & Problem Manager (6 months Contract with possible extension)

Location: India

Job Summary: We are seeking a highly skilled and motivated Change/Release Manager to join our team on a contingent basis. The Release Manager will be responsible for overseeing the release management lifecycle, which includes scheduling, coordinating, and managing ITSM Change & Service tickets across our Cloud Operations.

In addition, we would like that release manager to implement a problem management framework and embed it to the current change process.

Key Responsibilities:

  • Plan and manage all release activities using an agile / Kanban approach
  • Coordinate release content and effort based on the service request backlog & pending service requests.
  • Negotiate, plan, and manage all release activities.
  • Participate in CAB meetings to discuss release scope and/or roadblocks.
  • Analyze incident trends and recurring issues to identify underlying problems. Use root cause analysis techniques to diagnose the cause of problems.
  • Continuously monitor and review problem management processes to identify areas for improvement. Implement best practices to enhance the efficiency and effectiveness of problem management framework.
  • Maintain accurate records of problem management activities, including problem identification, diagnosis, resolution, and lessons learned. Generate regular reports to provide insights into problem management performance.
  • Research new software development and configuration management methodologies and technologies and analyze their application to current configuration management needs.

Qualifications:

  • Bachelor's degree in Computer Science or a related field. Minimum of 7-9 years working in IT projects within the capital markets industry.
  • Proven experience in release management, software development, and project management.
  • Ability to effectively use tools such as JIRA, Confluence, MS Office.
  • Proven experience in using ServiceNow for IT Service Management (ITSM), including incident, problem, and change management.
  • Excellent communication and coordination skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Qualifications:

  • Experience with Agile methodologies.
  • Certification in ITIL or similar frameworks.
  • Experience with cloud platforms and services.



Employment Type: Full Time, Temporary/Contractual

Read full job description

What people at Validcore Software Solutions are saying

What Validcore Software Solutions employees are saying about work life

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Flexible timing
Monday to Friday
No travel
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Validcore Software Solutions Benefits

Team Outings
Work From Home
Soft Skill Training
Job Training
Free Transport
Child care +6 more
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Senior Change & Problem Manager (6 months Contract with possible ext)

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12d ago·via naukri.com

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