FTC - Communications Project Manager (Fixed Term Contract - 12 Months)

Role & responsibilities

We are looking for a passionate Manager to help deliver our member communications based on our strategic projects, Corporate Action and remediation needs and requests. The role involves ensuring we adhere to all regulatory and client required notice periods. We must increase our members awareness and knowledge of any changes to their pension plans and make clear any actions they are required to take, to ensure better financial outcomes for them. Additionally, you will be required to support enhancement projects to our delivery platforms (eg templates) and quality check member comms and plan literature amends. Your role will focus on managing, coordinating and delivering regular end investor customised email and letter communications for our workplace investing members including support for your line manager and team members in their absence.

Preferred candidate profile :

• Experience in ensuring content and delivery responsibilities are met to support the creation and despatch of a high volume of quick turnaround cross channel email and postal campaigns
• Ability to take a full brief from the client team, qualify key dates and deliverables and translate these requirements into email and post formats, data requests and creative briefs to internal colleagues
• Design and develop member comms email templates, as required from the above
• Brief the mailing house around comms strategy and timelines
• Along with the Communications and Project Managers, brief the data team to ensure extractions take place and are delivered on agreed dates
• Ensure member letters and emails are released on the agreed dates, aligned with the agreed notice periods (both initial and reminder notifications)
• Strong focus on quality control, accuracy and attention to detail as part of our quality and process control processes
• Experience of working within a regulated financial services environment.
• Ability to make a positive impact and have good influencing and stakeholder management skills.
• Show high levels of ability and initiative with information finding and problem solving
• A can do’ attitude and high focus on successful project delivery and completion are a must

Perks and benefits

Cab, Food, Hybrid