Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Snow Planet

Compare

5.0

based on 1 Review

103 Snow Planet Jobs

Senior Staff Problem Manager - Servicenow Development

Service Now Planet

5.0

based on 1 Review

5-11 years

Hyderabad / Secunderabad

1 vacancy

Senior Staff Problem Manager - Servicenow Development

Snow Planet

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Python Orcale SQL Customer Support Data Modeling

+ 4 more

Job Description

About the Role:

This role is specific to the identification and removal of problems within our customer cloud. Senior Problem Managers play an integral part in ServiceNow s success and we work closely with Development, Infrastructure, and Customer Support to manage known errors, mitigate impact, and drive remediation.

What you get to do in this role:

Drive root cause investigations
Ensure the prioritization, planning, and execution of problems achieves the best results for the company and our customers
Develop and implement evidence-driven process improvement initiatives across the organization
Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures
Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization

To be successful in this role you have:

Extensive ITIL Expertise: 15+ years of hands-on experience and applied skills in ITIL frameworks, preferably ITIL v3, with expertise in Change, Incident, and Problem Management pro

Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Manager roles with real interview advice