Project Manager

Job Summary:

We are looking for an experienced RPA & AI Client Services Project Manager to lead and manage projects that implement robotic process automation (RPA) and artificial intelligence (AI) solutions for our clients

The ideal candidate will have a strong background in project management, a deep understanding of RPA and AI technologies, and excellent client-facing skills to ensure project success and client satisfaction

Key Responsibilities:

Project Leadership: Manage end-to-end delivery of RPA and AI projects, from initiation through implementation to post-launch support

Client Engagement: Serve as the primary point of contact for clients, understanding their needs and ensuring that project objectives align with client expectations

Solution Design: Collaborate with technical teams to design and propose RPA and AI solutions that meet client requirements

Stakeholder Communication: Maintain clear and consistent communication with stakeholders throughout the project lifecycle, providing regular updates on progress and addressing any issues

Resource Management: Allocate resources effectively, managing project teams to ensure tasks are completed on time and within budget

Risk Management: Identify potential project risks and develop strategies to mitigate them, ensuring projects remain on track

Performance Tracking: Monitor project performance against KPIs and milestones, implementing corrective actions as necessary to achieve project goals

Continuous Improvement: Gather feedback from clients and team members to identify opportunities for process improvement and enhance service delivery

Qualifications

Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field

5 years of experience in project management, with a focus on RPA and AI solutions preferred

Proven experience in client management and delivering technology projects

Proficiency in project management methodologies (e

g

, Agile, Waterfall) and tools (e

g

, Microsoft Project, Jira)

Familiarity with RPA tools (e

g

, UiPath, Blue Prism, Automation Anywhere) and AI technologies

Strong analytical, problem-solving, and decision-making skills

Excellent verbal and written communication skills in [English]

Ability to manage multiple projects simultaneously and work under pressure