Valasys Media - Quality Manager - B2B International (2-4 yrs)

About the Company:

Valasys Media is a Global Integrated Marketing and Sales process outsourcing company that specializes in helping companies to build sales pipeline with qualified opportunities and reduce their sales cycle for their products/services portfolio. As part of our capability, we also help create market visibility, build awareness, and establish business relationships in new markets.

Key Management Areas of Responsibility:

- Lead and manage a team of 5 to 10 Quality Analysts, ensuring efficient task allocation as per directives.

- At least 2 years of core B2B experience

- Provide mentorship and training to new Quality Auditors and Checkers, aligning them with advanced quality audit techniques.

- Monitor team performance against established metrics, ensuring continuous improvement and high standards.

- Prepare and deliver clear, concise status updates and reports to senior management, highlighting key achievements and areas of concern.

- Delegate tasks effectively, ensuring clear communication of deadlines and expectations.

- Set clear goals and objectives for QA team members, fostering accountability and focus.

- Empower and motivate the team by making informed, quick decisions that address challenges and capitalize on opportunities.

- Resolve conflicts within the team, promoting a positive and collaborative work environment.

- Demonstrate strong communication skills, both written and verbal, to convey complex ideas clearly and effectively.

- Actively seek and incorporate feedback from management to enhance team performance and processes.

- Conduct regular team meetings to review current risks and challenges, motivating the team to develop and implement solutions.

- Collaborate with other managers to ensure alignment of quality objectives with broader company goals.

- Adapt to changing demands and challenges, playing various roles as needed to meet the evolving needs of the industry.

- Oversee the identification and rectification of issues identified in both internal and external audits, ensuring compliance and continuous improvement.

- Manage and maintain the monthly audited database, ensuring accuracy, consistency, and accessibility of all audit-related data.

- Develop and maintain a comprehensive quality dashboard, providing real-time insights and analytics to monitor key performance indicators and track progress.

- Perform meticulous cross-checks of files and deliverables before final submission, ensuring accuracy, completeness, and adherence to quality standards.

Compensation & Benefits:

- Salary and commission structure variable based on skill-level, past successes, and experience. Valasys is committed to staying ahead of the competition while continuing to cultivate company growth and a WOW Customer Excellence. Our goal is to continue to wow and delight our customers with great people doing great work.

- Embrace the Valasys Experience and contribute positively as an internal customer.

- Be a Leader for change and think outside the box.

- Strive to wow our clients on a daily basis.

- We Play hard but work harder.

- Continually find ways to make Valasys a better place to work.