Valasys Media - Quality Manager - International B2B Segment (2-4 yrs)

Job Description:

Hours: Monday - Friday, up to 45 (some hours outside of this as required).

Work hours: EST shift (07:00 PM to 04:00 AM).

It will be a fixed shift.

Location: Office 801, 8th Floor, Cerebrum IT ParkB3, Kalyani Nagar, Pune, 411014.

Length: Permanent position with a three-month probation period.

About the Company:

Valasys Media is a Global Integrated Marketing and Sales process outsourcing company that specializes in helping companies to build sales pipeline with qualified opportunities and reduce their sales cycle for their products/services portfolio.

As part of our capability, we also help create market visibility, build awareness, and establish business relationships in new markets.

Key Management Areas of Responsibility:.

- Lead and manage a team of 5 to 10 Quality Analysts, ensuring efficient task allocation as per directives.

- At least 2 years of core B2B experience.

- Provide mentorship and training to new Quality Auditors and Checkers, aligning them with advanced quality audit techniques.

- Monitor team performance against established metrics, ensuring continuous improvement and high standards.

- Prepare and deliver clear, concise status updates and reports to senior management, highlighting key achievements and areas of concern.

- Delegate tasks effectively, ensuring clear communication of deadlines and expectations.

- Set clear goals and objectives for QA team members, fostering accountability and focus.

- Empower and motivate the team by making informed, quick decisions that address challenges and capitalize on opportunities.

- Resolve conflicts within the team, promoting a positive and collaborative work environment.

- Demonstrate strong communication skills, both written and verbal, to convey complex ideas clearly and effectively.

- Actively seek and incorporate feedback from management to enhance team performance and processes.

- Conduct regular team meetings to review current risks and challenges, motivating the team to develop and implement solutions.

- Collaborate with other managers to ensure alignment of quality objectives with broader company goals.

- Adapt to changing demands and challenges, playing various roles as needed to meet the evolving needs of the industry.

- Oversee the identification and rectification of issues identified in both internal and external audits, ensuring compliance and continuous improvement.

- Manage and maintain the monthly audited database, ensuring accuracy, consistency, and accessibility of all audit-related data.

- Develop and maintain a comprehensive quality dashboard, providing real-time insights and analytics to monitor key performance indicators and track progress.

- Perform meticulous cross-checks of files and deliverables before final submission, ensuring accuracy, completeness, and adherence to quality standards.

Compensation & Benefits:

Salary and commission structure variable based on skill-level, past successes, and experience.

Valasys is committed to staying ahead of the competition while continuing to cultivate company growth and a WOW Customer Excellence.

Our goal is to continue to wow and delight our customers with great people doing great work.

Embrace the Valasys Experience and contribute positively as an internal customer.

Be a Leader for change and think outside the box.

Strive to wow our clients on a daily basis.

We Play hard but work harder.

Continually find ways to make Valasys a better place to work.