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Customer Retention Specialist
Vaibhav Global
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You will have a pivotal role in one of the business newest and exciting departments, assisting a customer transformation that will has the potential for a profound effect on the entire business. In return you will develop a wide range of digital and traditional direct customer marketing skills as well as developing your core management and leadership skills.
Role and responsibilities:
- Work within the Customer Experience function of the business overseeing an Omni-channel customer experience and retention strategy
- Work closely with the TV, marketing and digital teams to execute the customer strategy
- Lead the work in building out the CRM strategy ultimately to initiatives such as the TJC loyalty programme
- Analysing customer behaviours and recommending actions to take to drive customer retention, recency, frequency and value
- Composing and managing campaigns in market leading tools such as Sales Force Marketing Cloud and Klaviyo as well as desk top tools such as MS Excel
- Analysis and reporting of customer activity and recommendation for improvements
- Management of budgets and ROI
Core skills will include:
- Analytical thinker. Processes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
- Understanding and application of statistical models, such as regression analysis, in marketing
- An ambitious, energetic self-starter.
- Up for a challenge and ready to deal with the fast-paced, ever-changing nature of a TV business.
- Takes responsibility and initiative for actions, projects and people.
Qualifications and Experience:
- Must have strong MS Excel skills
- SQL and / or R
- Good written and verbal communication skills
Employment Type: Full Time, Permanent
Functional Areas: Other
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People are getting interviews at Vaibhav Global through
People are getting interviews through
(based on 15 Vaibhav Global interviews)
Referral
Job Portal
Walkin
Company Website
47%
20%
13%
7%
13% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Vaibhav Global are saying
Rating based on 1 Customer Retention Specialist
review
Anonymous · Customer Success
in Jaipur
Likes
Company Culture and I have uk manager so I don't wanna leave this organisation.
Dislikes
Managers who are rude and fo politics.
Read 1 reviewCustomer Retention Specialist salary at Vaibhav Global
reported by
1
employee
with 1
years exp.
₹3.6
L/yr - ₹4.6
L/yr
16%
less
than the average Customer Retention Specialist Salary in India
View more details
What Vaibhav Global employees are saying about work life
based on 264 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Vaibhav Global Benefits
View more benefits
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