76 US Voice Process Jobs in Pune

Job Title: Customer Service Representative - Canadian Telecom Process (US)

Company name - Tech Mahindra limited

Location - Pune

Job Type - Full-time

About the Role -

We are seeking skilled and experienced Customer Service Representatives to join our Canadian Telecom process team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers, resolving queries, and ensuring customer satisfaction.

Eligibility Criteria -

- Graduate/Undergraduate with a minimum of 6 months of international voice process experience

- Maximum gap of 3 months in employment; no exceptions

- No cash-in-hand experience

- Minimum qualification: Higher Secondary Certificate (HSC)

Shift Details -

- Shift window: 6 pm to 10 am (any 9 hours and 30 minutes of shifts)

Salary -

- For candidates with below 18 months of international experience: up to 5LPA

- For candidates with above 18 months of international experience: up to 5.5 LPA CTC

- Note: Salary will be discussed and validated based on salary slips

*Selection Process:*

- Typing test: 30 WPM/95% accuracy

- Interview rounds: HR, VNA, and Ops

*Key Responsibilities:*

- Provide exceptional customer service to clients' customers

- Resolve customer queries and concerns

- Ensure customer satisfaction and loyalty

- Meet or exceed performance targets

- Collaborate with team members to achieve process goals

Contact- 8698588528.

Email Your CV at- SushmitaSatish.Yadav@TechMahindra.com