Customer Service Associate (Field Role)

Job Title : Customer Service Associate

Salary : Upto 5LPA

Mode : Work from Office (Bangalore)

Timings : 11:00 AM to 8:00 PM

Work Days : Monday to Saturday

About UPRIO : https://www.uprio.com/

UPRIO is a cutting-edge ed-tech start-up, reshaping the after-school tuition space through a unique, AI-powered, student-centric approach. Our disruptive offerings prioritise students and parents, positioning UPRIO to lead in a competitive segment where personalised outcomes matter most. Founded by seasoned professionals in education, technology, and consumer industries, UPRIO is well-funded and 120 members strong, geared to meet ambitious goals. The team believes AI and technology would play a crucial role in creating a scalable and meaningful impact. Were looking for motivated educators passionate about tech-driven transformation in education and excited to contribute to an emerging success story.

Company Co-Founders Include:

Mrinal Mohit, Ex-CEO, BYJUS

Shripad Nadkarni, Ex-Head of Marketing, Coca-Cola India; early investor in Paperboat and Epigamia

Ankit Chaturvedi, Ex-VP, BYJU’S; FMS alumni

Prashant B N, Former Founder & CEO, Leado; NIT-K alumni

Job Role :

• Conduct daily visits to 4-5 parents to provide academic progress updates on their child.
• Ensure parents are informed about their child's preparedness for school exams and overall learning outcomes.
• Act as a bridge between UPRIO and parents, fostering trust and engagement.
• Address any concerns or queries parents may have regarding their child's academic performance.
• Maintain records of interactions and feedback from parents for internal reporting.
• Work closely with academic and sales teams to ensure smooth customer service engagement.
• Fully field-based role, requiring frequent travel for in-person meetings with parents.

Requirement :

Post Sales Experience of min 1 Year.
Language fluency : Kannada and English

Recruitment Process:

Two rounds of Virtual/Face to face Interviews

Join us to make a difference in education with the latest AI innovations and be part of UPRIO’s journey toward revolutionising after-school tutoring!