L2 Technical Product Support Engineer

L2 Support Engineer

Experience: 2+ years
Salary : Competitive
Preferred Notice Period: Within 30 Days
Shift: 10:00AM to 6:00PM IST
Opportunity Type: Onsite (Mumbai)
Placement Type: Permanent

(*Note: This is a requirement for one of Uplers' Partners)

What do you need for this opportunity
Must have skills required :
cloud platforms, SQL, Metabase, Grafana, Prometheus, Kibana, APIS
Good to have skills :
Elixir, Python, Kubernetes, Docker

Our Hiring Partner is Looking for:
L2 Support Engineer who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

Role Overview Description
Who are we?
Eliminate Fraud. Establish Trust. IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry. Our clients include HDFC Bank, Indusind Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!

We are the match if you...

• Are a graduate with a minimum of 2-4 years of technical product support experience with the following skills:
• Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management.
• An ability to "understand" data and analyze logs to help investigate production issues and incidents.
• Hands on experience of Cloud Platforms (GCP/AWS).
• Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus.
• Hands-on experience with writing SQL queries.
• Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch).
• Knowledge of Scripting language like Elixir/Python is a plus.
• Experience in Kubernetes/Docker is a plus.
• Has actively worked on documenting RCA and creating incident reports.
• Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia.
• Knowledge of ticketing tool such as Freshdesk/Gitlab.

Here's what your day would look like...

• Defining monitoring events for IDfy's services and setting up the corresponding alerts.
• Responding to alerts, with triaging, investigating and resolving resolution of issues.
• Learning about various IDfy applications and understanding the events emitted.
• Creating analytical dashboards for service performance and usage monitoring.
• Responding to incidents and customer tickets in a timely manner.
• Occasionally running service recovery scripts.
• Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis.

Our triumphs!

• Forbes Asia 100 to Watch list 2023.
• IDfy has made it to Forbes Deloitte Technology Fast 50, India Winner.
• IDfy is now SOC 2 compliant.
• IDfy has the iBeta certification for ISO Compliance 30107-3 Type II.

Excited already?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel. Our culture thrives on...
Get your big break at IDfy!

How to apply for this opportunity

1. Register or login on our portal
2. Click 'Apply,' upload your resume and fill in the required details.
3. Post this click Apply Now' to submit your application.
4. Get matched and crack a quick interview with our hiring partner.
5. Land your global dream job and get your exciting career started!

About Our Hiring Partner:
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.

About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!