Senior Devops Engineer

DevOps Engineer

Job Description :

Opportunity Summary:

We are looking for an enthusiastic and dynamic individual to join Upland India as a DevOps Engineer in the Cloud Operations Team.The individual will manage and monitor our extensive set of cloud applications.
The successful candidate will possess extensive experience with production systems with an excellent understanding of key SaaS technologies as well as exhibit a high amount of initiative and responsibility. The candidate will participate in technical/architectural discussions supporting Upland’s product and influence decisions concerning solutions and techniques within their discipline. 

What would you do?

• Be an engaged, active member of the team, contributing to driving greater efficiency and optimization across our environments.
• Automate manual tasks to improve performance and reliability.¯
• Build, install and configure servers in both a physical and virtual environment.
• Participate in an on-call rotation to support customer-facing application environments
• Monitor and optimize system performance taking proactive measures to prevent issues and reactive measures to correct them.
• Participate in the Incident, Change, Problem and Project Management programs and document details within prescribed guidelines.
• Advise team on tactical and strategic operational improvements to enhance operational capabilities.
• Create and maintain documentation of enterprise infrastructure topology and system configurations.
• Serve as an escalation for internal support staff to resolve issues.

What are we looking for?
Experience:
Overall, 7-9 years total experience in DevOps: AWS (solutioning and operations), GitHub/Bitbucket, CI/CD, Jenkins, ArgoCD, Grafana, Prometheus, etc.

Technical Skills
To be a part of this journey, you should have an overall industry experience of 7-9 years managing production systems with an excellent understanding of key SaaS technologies as well as exhibiting a high amount of initiative and responsibility.

The following skills are needed for this role.

Primary Skills:

• Public Cloud Providers: AWS, Azure (AWS preferred): Solutioning, introducing new services in existing infrastructure, maintaining the infrastructure on day-to-day basis.
• Administer complex web hosting configuration components, including load balancers, web and database servers.
• Strong knowledge of AWS networking concepts, including¯Route53, VPC configuration and management, DHCP, VLANs, HTTP/HTTPS, and IPSec/SSL VPNs.
• Strong knowledge of AWS Security concepts: AWS: IAM accounts, KMS managed encryption, CloudTrail, CloudWatch monitoring/alerting.
• Automating existing manual workloads like reporting, patching/updating servers by writing scripts, lambda functions, etc.
• Expertise in IaC tool, Terraform is a must.
• Monitoring and alerting tools like Prometheus, Grafana, ELK, PagerDuty, etc.
• Expertise in Windows and Linux OS is a must.
• Strong knowledge of code deployment technologies using AWS technologies and Jenkins is preferred.
• EKS, ECS, Docker Administration/Deployment.
• Automated Deployment, preferably AWS Pipelines code deployment.
• Develop and maintain CI/CD pipelines using Github, ArgoCD, and Jenkins.

Secondary Skills:
It would be advantageous if the candidate also has the following secondary skills:

• Strong knowledge of scripting/coding with PowerShell, Bash, or Python.
• Strong knowledge of Snowflake SaaS Data warehousing and data sharing.

Soft Skills:

• Strong written and verbal communication skills directed to technical and non-technical team members.
• Willingness to take ownership of problems and seek solutions.
• Ability to apply creative problem solving and manage through ambiguity.
• Ability to work under remote supervision and with a minimum of direct oversight.
  

Qualification

• Bachelor degree in computer science, Engineering, or a related field.
• Proven experience as a DevOps Engineer with a focus on AWS.
• Experience with modernizing legacy applications and improving deployment processes.
• Excellent problem-solving skills and the ability to work under remote supervision.
• Strong written and verbal communication skills, with the ability to articulate technical information to non-technical team members.

About Upland
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.