Admission Counsellor

Location: Mumbai & Bangalore

Note: Interested candidates please email your resume to kiran.adsule@upgrad.com

Position: Associate - COS sales

Job Description

Role Summary
The ideal candidate for this role is that you are a proven sales performer adept in direct-to
consumer consultative sales. You are comfortable working with high ticket size products that
require focussed nurturing over a period and yet can build urgency for the end consumer to
decide fast. You have worked in a highly competitive sales environment and have been at the
top 10 percentile of your team.

What will you be doing?
●Being a mentor and guide, who potential learners can look up to for career advice.
● Counselling potential learners, helping them plan their career path and understanding how
upGrad can catalyse their career.
●Carrying weekly enrolment/revenue and collection targets.
●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
● Owning the complete sales closing life cycle for leads assigned to you. This includes making
phone/video calls, product demonstration, sales closing and post-sales relationship
management.
● Maintaining a detailed database of all the interactions on the CRM with the leads and providing
constant feedback to the marketing team on lead quality. What are we looking for?
● Individual with outstanding English communication skills (written and verbal), interpersonal
and presentation skills.
● Hardworking Individuals with high dedication and extreme determination. ∙ Experience inEdTech sales would be an advantage.
●Rockstar sales performers with proven track records.
● Great listeners and trustworthy individuals who can bond with our potential learners.
Individuals with the ability to approach any situation with patience and powerful empathy.
● Individuals who take a disciplined approach towards building funnels, tracking feedback,
prioritizing tasks and overachieving targets and deadlines.
● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
●Passion for always delivering the highest levels of customer service.
●Basic proficiency in MS Office Suite is required.

Essential Responsibilities
●2 hours of talk time on an average per day & 1 Video Session
●2 enrolled students per week.
●Weekly revenue targets to be met consistently.

Desired Characteristics
• Strong verbal communication skills; ability to manage outcomes through influencing and persuading others
• Excellent written communication skills; ability to create effective communication in response to unique situations
• Organizational and time-management skills; work under pressure and deliver multiple tasks against competing and tight deadlines
• Strong attention to detail and ability to produce error-free work
• Clear thinker and skilled problem solver