B2B Support Executive

Job Title: B2B Support Executive -

We are looking for a B2B Support Executive to manage and enhance relationships with our business clients in the EdTech sector. The ideal candidate will provide excellent customer support, address technical and operational issues, and ensure a smooth experience for our partner institutions, corporate clients, and resellers.

Key Responsibilities:

1. Client Support & Relationship Management:

- Act as the primary point of contact for B2B clients, addressing inquiries and concerns.

- Build and maintain strong relationships with schools, universities, corporate clients, and other partners.

- Ensure high levels of client satisfaction and engagement.

2. Operational Coordination:

- Work closely with sales, product, and tech teams to ensure seamless service delivery.

- Monitor usage trends and proactively suggest solutions to enhance the client experience.

- Handle service requests, escalations, and issue resolution within agreed SLAs.

3. Reporting & Feedback:

- Maintain records of client interactions, issues, and resolutions.

- Gather client feedback and share insights with the product development team to improve offerings.

- Prepare reports on customer satisfaction, complaints, and service improvements.

Qualifications & Skills:

- Bachelors degree in Business, or a related field.

- 1-3 years of experience in customer support, B2B, or a related role (preferably in the EdTech or SaaS industry).

- Strong communication and interpersonal skills.

- Problem-solving abilities with a customer-first approach.

- Basic technical knowledge of EdTech platforms and digital learning solutions is a plus.