Support Executive

Support Executive Interview Questions and Answers

Updated 8 Jun 2023

Q1. How many programming languages do you know? What do you do to improve your technical skills? What are the technical websites you follow?

Ans.

I know multiple programming languages and constantly work on improving my technical skills.

I am proficient in Java, Python, and C++.
I regularly participate in coding challenges and competitions to enhance my programming skills.
I actively seek out online tutorials, courses, and documentation to learn new programming languages and frameworks.
I contribute to open-source projects to gain practical experience and collaborate with other developers.
I attend technical conferences and...read more

Ans.

Yes, I have chat support experience.

I have worked as a chat support executive for 2 years.
I have used various chat support tools such as Zendesk Chat, LiveChat, and Intercom.
I am familiar with handling customer queries and providing real-time assistance through chat.
I have experience in resolving technical issues, providing product information, and troubleshooting.
I have received positive feedback from customers for my prompt and helpful chat support.

Support Executive Interview Questions and Answers for Freshers

Ans.

Assure the customer that their product is a priority and provide a realistic timeline for completion.

Ans.

RCPA stands for Remote Control Panel Application.

RCPA is a software application that allows remote control and management of devices or systems.
It enables users to access and control devices from a remote location.
RCPA is commonly used in industries such as telecommunications, IT, and home automation.
Examples of RCPA include remote desktop software, remote monitoring tools, and remote access applications.

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Ans.

Linear logic troubleshooting involves systematically identifying and resolving print issues.

Start by checking the printer settings and ensuring they are correct.
Verify that the printer has enough paper and ink/toner.
Check for any error messages on the printer display or computer.
Inspect the print queue to see if there are any pending print jobs causing the issue.
Try printing a test page to isolate the problem.
If the issue persists, consider updating printer drivers or contact...read more

Ans.

Yes, I have basic knowledge of medicine.

I have studied basic anatomy and physiology in school.
I have also taken a first aid course and know how to administer CPR.
I am familiar with common medications and their uses.
However, I am not a medical professional and would defer to a doctor's expertise.

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Ans.

GST stands for Goods and Services Tax, a value-added tax levied on the supply of goods and services in India.

GST was implemented in India on July 1, 2017.
It replaced multiple indirect taxes like VAT, excise duty, service tax, etc.
GST has 4 tax slabs - 5%, 12%, 18%, and 28%.
It aims to simplify the tax structure, increase tax compliance, and boost the economy.
GST registration is mandatory for businesses with an annual turnover of more than Rs. 20 lakhs.
Input tax credit can be c...read more

Ans.

The project is a software development project aimed at creating a new customer support system for our company.

The project involves designing and developing a new customer support system.
The system will include features such as ticket management, live chat, and knowledge base.
The project team consists of developers, designers, and support executives.
The project is expected to take 6 months to complete.
The goal of the project is to improve customer satisfaction and reduce suppo...read more