Admission Counsellor

Role & responsibilities

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrolment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

SKILLS

• Excellent verbal communication skills
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrolment decisions.
• Basic proficiency in MS Office Suite

KEY PERFORMANCE INDICATORS

• Minimum 300 minutes of talk time over calls per day.
• Schedule/book 5 Video Counselling [VC] sessions per day.
• Connect with a minimum of 80% of your leads each day.
• Consistently meet and exceed weekly revenue targets.