Admission Counsellor

Job Scope

A successful Admission Counsellor excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrads programs and offerings. As an Admission Counsellor you will serve as the vital link between upGrads potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors

Roles and responsibility

• Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrolment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system.

• Graduates or Postgraduates • Freshers or candidates with up to 2 years of work experience are welcome • Excellent communication skills & problem-solving skills • Must be comfortable working in a target based consultative sales role

REMUNERATION

• 3.50Lpa Fixed Annual Pay + Monthly incentives with high earning potential.

SKILLS

• Excellent verbal communication skills • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrolment decisions.

KEY PERFORMANCE INDICATORS

• Minimum 300 minutes of talk time over calls per day. • Schedule/book 5 Video Counselling [VC] sessions per day. • Connect with a minimum of 80% of your leads each day. • Consistently meet and exceed weekly revenue targets.

Role: Direct Sales Executive Industry Type: Education / Training Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate Key Skills Skills highlighted with ‘ are preferred key skills