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3.7

based on 1.8k Reviews

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67 upGrad Jobs

Tele Caller

3-8 years

₹ 2 - 7L/yr

Mumbai

1 vacancy

Tele Caller

upGrad

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

Key Responsibilities

  1. Lead Generation & Follow-ups
    • Contact potential students or parents via phone to inform them about courses, admissions, or educational programs.
    • Follow up on leads from digital campaigns, walk-ins, and other sources.
  2. Counseling & Guidance
    • Understand the needs of students and suggest suitable courses or programs.
    • Provide detailed information about fees, course duration, eligibility, and career prospects.
  3. Handling Inquiries
    • Respond to queries regarding admission procedures, scholarships, and other concerns.
    • Assist in resolving doubts and building trust with prospective students.
  4. Maintaining CRM & Reports
    • Update student data in CRM software.
    • Maintain daily call records and follow-up reports.
  5. Coordination with Other Teams
    • Work with counselors and admission teams to facilitate enrollments.
    • Assist in scheduling online/offline counseling sessions.

Required Skills & Qualifications

  • Good communication and persuasion skills.
  • Knowledge of the education industry (schools, colleges, online courses, etc.).
  • Basic computer skills (CRM, MS Office, etc.).
  • Ability to handle objections and convert leads into enrollments.
  • Patience and empathy while dealing with students and parents.




Employment Type: Full Time, Permanent

Read full job description

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What people at upGrad are saying

What upGrad employees are saying about work life

based on 1.8k employees
56%
62%
71%
98%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

upGrad Benefits

Submitted by Company
Our door is always open for you
With you throughout
You become the owners
Your career, your move
Referral benefits
No cost for upskilling yourself
Submitted by Employees
Free Food
Health Insurance
Work From Home
Job Training
Cafeteria
Education Assistance +6 more
View more benefits

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upGrad Mumbai Office Location

View all
Mumbai Office
Headquarter
Ground Floor, Nishuvi 75 Dr. Annie Besant Road Worli, Mumbai – 400018 Mumbai
400018

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