Tele Caller

Role & responsibilities

Key Responsibilities

1. Lead Generation & Follow-ups
   
• Contact potential students or parents via phone to inform them about courses, admissions, or educational programs.
• Follow up on leads from digital campaigns, walk-ins, and other sources.
2. Counseling & Guidance
   
• Understand the needs of students and suggest suitable courses or programs.
• Provide detailed information about fees, course duration, eligibility, and career prospects.
3. Handling Inquiries
   
• Respond to queries regarding admission procedures, scholarships, and other concerns.
• Assist in resolving doubts and building trust with prospective students.
4. Maintaining CRM & Reports
   
• Update student data in CRM software.
• Maintain daily call records and follow-up reports.
5. Coordination with Other Teams
   
• Work with counselors and admission teams to facilitate enrollments.
• Assist in scheduling online/offline counseling sessions.

Required Skills & Qualifications

• Good communication and persuasion skills.
• Knowledge of the education industry (schools, colleges, online courses, etc.).
• Basic computer skills (CRM, MS Office, etc.).
• Ability to handle objections and convert leads into enrollments.
• Patience and empathy while dealing with students and parents.