Manager/Senior Manager/RM Operations

Industry: Facility Management (Must)

Salary: As Per Market Standard

Roles & Responsibilities: -

• To provide strategic leadership across the accounts, lead in the delivery of significant profitable growth through new and existing client contracts and relationships.
• Lead innovation across all technical and soft services; identifying opportunities for organic growth and new business.
• Client development and retention through pro-actively building long lasting client relationships.
• To lead and grow the operations team members to deliver all contractual requirements and encourage idea generation to improve service delivery.
• Develop and deliver a robust site strategic development plan in all areas of responsibility.
• Drive operational excellence and therefore an efficient operating model; in order to minimise the overall operating cost of the facility!
• Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering on-site services.
• Operations Personnel, Operations Excellency, Regional
  Branch & others team members etc.
• Operational Excellence including Customer Retention, Standardized Process Implementation, Client Feedback, Innovating ideas.
• Increasing facility standard & manpower quality
• Maintain cordial relationship with Clients, Vendors, handle contract renewals, negotiations and ensure smooth Operations. Liaise with Govt. & Statutory authorities.
• Coordinate with Sales for site survey and develop business.
• Guide team and implement routine, preventive and predictive maintenance programs for all sites including finalization of logbooks and checklists for all building services.
• Innovation, Planning, Development, Cost Saving, Budgeting Etc.,

The Ideal Candidate

• Considerable experience in an FM leadership senior management role
• Facilities/Engineering degree/ background
• Experience in Facility Management Industry
• Proven experience of managing a high profile
• Experience of leading a large team and significant targets
• Significant experience within a multi service line FM environment
• Excellent relationship management at all levels

Required Key Skills: -

• Business -operations, client relationship, Team management, Business Management, P&L Management, SLA Management .