Assoc Tech GFO

What success looks like in this role:

Gains familiarity with Global Field Operations concepts, procedures and methodologies.
With guidance, performs routine Global Field Operations duties, including:
o Receiving and responding to client and Field Engineering members requests,
o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
o Booking client appointments,
o Access service arrangement,
o Coordinating of essential parts,
o Maintaining call center, and
o Monitoring service level agreements (SLAs), and
o Communicating with cross-functional teams to ensure a fluid and cohesive process.
Learns and complies with Global Field Operations practices and policies.
Learns Global Field Operations enhances levels of client satisfaction.
Assists with special projects as assigned.

You will be successful in this role if you have:

High School diploma or GED required
Generally, less than 1 years experience in area of responsibility

.