Key Account Manager - B2B Marketplace (3-5 yrs)

About Us:.

- At Giftclub, we are a leading B2B marketplace that connects businesses with a vast network of merchants and vendors.

- We are dedicated to providing our clients with innovative solutions and exceptional service.

- Our mission is to transform the way businesses interact with suppliers, and we are looking for an experienced Key Account Manager to help us drive this mission forward.

Position Overview:.

- We are seeking a highly motivated and experienced Key Account Manager to join our dynamic team.

- In this role, you will be responsible for managing and growing relationships with merchants and vendors on our platform.

- You will ensure seamless onboarding, enhance merchant engagement, and work cross-functionally to provide the best possible experience for our partners.

Key Responsibilities:.

Merchant Onboarding & Integration:.

- Coordinate the onboarding process for new merchants, ensuring smooth integration into the platform, providing necessary tools and training for success.

Primary Merchant Liaison:.

- Act as the main point of contact for merchant inquiries, providing timely responses, troubleshooting issues, and ensuring high satisfaction levels.

Relationship Management:.

- Build and maintain strong, lasting relationships with vendors and merchants, ensuring their needs are met, fostering loyalty, and identifying areas for growth.

Performance Monitoring & Insights:.

- Regularly monitor merchant performance, providing actionable insights and recommendations to enhance engagement, increase sales, and optimize platform usage.

Partnership Expansion:.

- Proactively identify opportunities to expand merchant partnerships and onboard new vendors, contributing to the growth and diversity of our product offerings.

Cross-Functional Collaboration:.

- Work closely with internal teams such as Marketing, Operations, and Product to improve merchant experience, implement strategies, and enhance platform features.

Qualifications:.

Experience:.

- 3+ years of experience in a B2B marketplace, account management, or customer success role.

- Experience working with e-commerce platforms is a plus.