Product Manager

Product Manager Healthcare Voice Process
Experience: 5+ years (Preferably with startup or scaling experience)
Industry: Healthcare, BPO, Voice Process

About the Role

We are looking for a high-impact Product Manager to drive growth, retention, and operational excellence in our Healthcare Voice Process vertical. The ideal candidate is a problem solver, strategist, and leader with a strong track record of optimizing customer experience, increasing repeat business, and scaling processes efficiently. If you have built or scaled a startup before, wed love to hear from you!

Key Responsibilities

• Own the product roadmap for the Healthcare Voice Process, focusing on efficiency, scalability, and customer satisfaction.
• Solve big problems by identifying bottlenecks, improving workflows, and leveraging technology to enhance operations.
• Drive retention and repeat usage by optimizing processes, customer interactions, and engagement strategies.
• Leverage analytics and insights to track key metrics (CSAT, FCR,AHT, conversion rates) and make data-driven decisions.
• Work closely with operations, sales, and tech teams to ensure seamless execution and continuous improvement.

What Makes You a Great Fit?

• Startup mindset – you have built or scaled a startup, or thrive in a high-growth, fast-paced environment.
• Proven ability to solve large, complex problems through structured thinking and execution.
• Strong focus on retention and repeat customer engagement, with experience driving operational improvements.
• Exceptional stakeholder management skills – ability to align cross-functional teams and influence leadership.
• Strong analytical skills, with experience using data to inform strategy and execution.
• Prior experience in healthcare, BPO, or voice-based customer service is a plus.

If you are a problem-solver, leader, and execution-focused product manager, this is your chance to drive massive impact in healthcare voice processes!

Interested candidates can call on 8527001809 HR Mamta