Account Manager - BFSI (6-8 yrs)

- We are seeking a proactive and customer-centric Account Manager to join our dynamic team.

- The Account Manager will play a pivotal role in managing and nurturing existing client accounts and facilitating a smooth transition of accounts from Business Development to Account Management, according to company's defined processes.

- The successful candidate will be responsible for maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality solutions that align with their business objectives.

Responsibilities:

Client Relationship Management:

- Develop and maintain strong, long-lasting client relationships.

- Ensure the timely and successful delivery of solutions according to client needs and objectives.

- Communicate effectively with clients to identify needs and evaluate alternative business solutions.

Account Transition and Development:

- Manage the transition of new accounts from the Business Development team to Account Management.

- Develop a trusted advisor relationship with key client stakeholders and executive sponsors.

- Identify and grow opportunities within assigned accounts and collaborate with sales teams to ensure growth attainment.

Client Satisfaction and Retention:

- Monitor and measure client satisfaction and work to improve the client experience continuously.

- Address and resolve client concerns effectively and efficiently.

- Conduct regular review meetings with clients to discuss account status and opportunities for additional solutions.

Cross-Functional Collaboration:

- Work closely with internal teams, including Project Management, Development, and Support, to ensure the seamless execution of projects.

- Communicate client needs and expectations to the relevant departments to ensure a consistent client experience.

- Provide feedback and insights gained from client interactions to internal teams.

- Contract Management and Renewal:

- Ensure that contractual obligations are understood and managed effectively.

- Facilitate contract renewals and negotiations.

- Monitor account performance and generate regular reports on account status.

Qualifications:

- Master's/Bachelor's degree in Business, Marketing, or a related field.

- Minimum of 6 years of experience in Account Management, preferably in the Data Analytics, Management, or BFSI sector.

- Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail.

- Excellent listening, negotiation, and presentation skills.

- Strong verbal and written communication skills.