GyFTR - AVP - Key Account Management (6-11 yrs)

Key Result Areas:

- Responsible for growing the business of existing clients by doing cross-selling /upselling and new business development.

- Understanding and driving the technical execution Coordination between technical teams of GyFTR and Partner Clients for API integration.

- Negotiations with Finance teams of Partner Clients to finalize the commercial engagement.

- The Key Accounts Manager will become the principal contact person for each client associated with us.

- Responsible for documenting the client's future requirements, which outlines the tasks or projects that they wish to undertake over some time.

- Maintain a regular visitation program with our client base with appropriate levels of focus on the various grades of clients within the allocated base.

- Website Management Coordinate with the IT and design teams to implement website updates, including changing banners and running campaigns.

- Customer Retention Develop strategies to enhance customer retention and loyalty and repeat purchase rates.

- P&L Management Develop and implement strategies to optimize revenue and control costs.

Skill Set Required:

- Proven working experience of 7+ years in Client Servicing & Client Retention.

- Should have prior experience in Client-Facing (face-to-face meetings).

- Should have a good working knowledge of Excel such as VLOOKUP, HLOOK, Pivot Table, and Summarizing /merging the data from one Excel sheet to another to generate the report in Excel.

- Should have good experience in making and presenting presentations.

- Should have management 1 large (rev 100cr above) account or 3-4 small accounts (rev 10cr-50cr).

- Should have experience in acquiring and retaining new corporate clients to generate revenue.

- Excellent Communication and Negotiation Skills.

- Knowledge of API integration will be an add-on advantage.

- Should have prior experience in a Team Management Role.