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15 Perfios Software Solutions Jobs

Customer Success - Product Support

2-4 years

₹ 6 - 12L/yr

Bangalore / Bengaluru, Mumbai

3 vacancies

Customer Success - Product Support

Perfios Software Solutions

posted 2d ago

Job Role Insights

Flexible timing

Job Description

We are looking for application support resources who can work from banks

premises in Mumbai and perform the application support for Perfios solutions.


Responsibilities:

  • Be the product expert with an in-depth understanding of product features,

constraints and limitations and offer product integration solutions.

  • Work closely with clients for support needed during product integration and

post Go-Live for queries, requests and any other consulting wrt the product.

  • Engage with cross functional team Business development, client servicing for

feedback/queries/requests on product and align with product development

and project management teams for proactive and prompt closure within the

defined SLAs.

  • Assist product managers in documentation, creating SOPs and knowledge

base of the product

  • Understand the business requirements and identify gaps in different

processes and execute process improvement

  • Handle queries/change request and provide solutions and prioritize them for

the development team

  • Drive user stories/JIRA tickets according to the requirement
  • Prepare functional documents (BRD and FRD) wherever required
  • Monitoring the dashboards and alerts
  • Be the domain expert for the sectors you are researching. Provide the

strategy and Business Development teams with a complete understanding of

customer feedback on existing products in that sector, competitive drivers,

and market dynamics.

  • Good Problem solving and issue debugging skills
  • Involving in client demo

Requirements:

  • Bachelors degree or equivalent, Masters preferred but not necessary
  • Understanding of SDLC
  • 2-4 years of relevant experience
  • Exceptional communication skills


Employment Type: Full Time, Permanent

Read full job description

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What people at Perfios Software Solutions are saying

What Perfios Software Solutions employees are saying about work life

based on 161 employees
75%
61%
52%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Perfios Software Solutions Benefits

Submitted by Company
Team Outings
Soft Skill Training
Health Insurance
Submitted by Employees
Work From Home
Team Outings
Job Training
Health Insurance
Cafeteria
Soft Skill Training +6 more
View more benefits

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Perfios Software Solutions Mumbai Office Location

View all
Mumbai, Maharashtra Office
111, 1st Floor, A - wing, Boomerang, Near Chandivali Studio, Chandivali Farm Rd, Andheri East Mumbai, Maharashtra
400072

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