Branch Operation Manager

Knowledge of local language and area with good communication skills local hire

Responsible for day to day operational and administrative activities in the Branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping

Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance

Responsible for coordination of audits at the Branch and availability of requisite resources in the branch without affecting regular branch business

Train the Cashier & Customer Care Representative ( CCR) on process compliance, service quality and Branch operations

Serve as a point of check for completion of forms/applications, verification of the KYC documents and other document proofs provided by the customer for purposes such as transactions, account opening etc.

Handle walk in customers in absence of CCR