Senior Data Analyst

• Measure, track, and analyze occupancy and operations efficiency of the firm
• Formulate success metrics to improve the effectiveness and efficiency of the company's systems and processes
• Collaborate with multiple internal stakeholders to create datasets, do a thorough analysis, and turn data into meaningful insights
• Present insights to business partners and executive leadership
• Work closely with other data associates like Data PMs, BI, and Data Engineers to elevate the data ecosystem

Job Requirements:

• Bachelor s/Master s degree in Engineering, Computer Science (or equivalent experience)
• At least 7+ years of experience in a senior analytics role or related position
• 2+ years experience working in a contact center environment or with contact center data
• Extensive SQL aptitude with the ability to write scalable, sustainable queries
• Excellent command of Tableau or other data visualization tools
• Experience with statistical and analytical methodologies (e.g., A|B testing, regression analysis, causal inference)
• Exceptional attention to detail combined with a strong drive to learn new things
• Prior experience with Python, R, or other scripting languages is nice to have
• Experience with data modeling, data pipelining, and tools like dbt is desirable
• Nice to have some experience building reports in Salesforce
• Ability to extract meaningful information from vast, complicated datasets and provide simple suggestions for non-technical audiences
• Strong time management skills and the ability to prioritize projects effectively in a fast-paced environment