Customer Service Representative - Voice

Customer Service Representative -  Voice

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Customer Service Representative - Voice working onsite in Mumbai, Maharashtra youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

What You'll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms.

Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using via verbal & written communication

What You Bring to the Role

• High School Degree
• Fluency in written and spoken English (English B2 or higher)
• Ability to meet expectations and follow through on promises; holds self-accountable for results.
• Willingness to take instruction and direction from superiors and others.
• Having a customer-obsessed attitude. Showing a genuine interest in what customers and consumers communicate and responding appropriately.
• Able to adapt to customer inquiries over the phone. Courteous and respectful when dealing with customers; cooperative and responsive to their needs.
• Able to handle demanding customers tactfully and be willing to go above and beyond to ensure a positive customer experience.
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follow through with job commitments and learns quickly.
• Provides quality service to customers; effectively and accurately satisfies customer needs for information and services
• Demonstrates a high level of tolerance for stress; copes well with ambiguity or setbacks; receptive and adaptive to work-related changes; willing to render overtime when required.

Preferred candidate profile

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values.
• Monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities.
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
• Must be able to work on a rotating schedule and weekends/holidays if needed.

Our recruitment hub is open for walk-in applicants

Monday to Friday, between 10:30 am and 4 pm.

Venue :-TTEC company, 4th Floor, Tower 3, Unit No 403 & 404, NESCO IT Park, Western Express Hwy, NESCO, Goregaon, Mumbai, Maharashtra 400063 (Next to goregaon E metro station)

For Query Can Reach out to between 10am - 5pm

Email - aniket.chauhan@ttec.com

Whatsapp - 7021135710

A Bit More About Your Role 

Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family. 

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.