Customer Service Representative - Financial Services - Voice

Customer Service Representative - Financial Services - Voice

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Customer Service Representative Financial Services - Voice working onsite in Mumbai, Maharashtra youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, youll will act as the customers' first point of contact, ensuring their experience is delightful and productive. You will demonstrate confidence in making quick, accurate decisions, using independent judgment to address unfamiliar customer needs.

Building and maintaining great customer relationships will be a key aspect of your responsibilities, along with determining when inquiries should be escalated.

Your goal will be to provide timely and effective resolution of customer issues, exceeding customer satisfaction goals.

During a Typical Day, Youll

• Answer incoming communications from customers
• Connect and resolve issues with customers using via verbal & written communication

Role & responsibilities

• Handle customer queries via phone, email, chat, and social media platforms in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints efficiently by escalating issues when necessary.
• Meet performance targets set for first call resolution rate, handle time, abandoned calls, etc.
• Maintain records of all interactions with customers using CRM software.

Preferred candidate profile

• 1 year or more of related customer service experience in banking, financial or account management processes.
• Minimum HSC passing certificate required preferred experience candidates from fintech background
• Great English written & verbal communication skills including grammar and spelling
• Monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities
• Must be able to work on a rotating schedule and weekends/holidays if needed.

Perks and benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values.
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Competitive base wage plus performance bonus opportunities
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

A Bit More About Your Role

Were committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

Our recruitment hub is open for walk-in applicants

Monday to Friday, between 10:30 am and 4 pm.

Venue :-TTEC company, 4th Floor, Tower 3, Unit No 403 & 404, NESCO IT Park, Western Express Hwy, NESCO, Goregaon, Mumbai, Maharashtra 400063 (Next to goregaon E metro station)

For Query Can Reach out to between 10am - 5pm

Email - aniket.chauhan@ttec.com

Whatsapp - 7021135710