Noc Manager

We Have Openings In NOC Manager |TDM

Total Exp : 10+ Years

Notice Period : Immediate Joiners only

Location: Bangalore

Interested Candidates please share your updated resume to Suneetha.d@truglobal.com

Contact No : 9513059942- Suneetha

Role Overview

We are seeking an experienced NOC Manager Technical Lead with a strong operational focus. The ideal candidate will be responsible for the comprehensive monitoring, reporting, and management of our global IT infrastructure. This position emphasizes real-time monitoring, anomaly detection, incident ticket management, and detailed performance reporting to ensure high system availability and rapid resolution of issues. Candidates with a predominantly architectural background are encouraged to consider this opportunity if they have the operational expertise required to manage day-to-day network performance and incident response.

Key Responsibilities

Operational Monitoring & Reporting

• Real-Time Infrastructure Monitoring:
  Oversee the continuous monitoring of network environments, including Cisco routers/switches, Aruba Wireless, Palo Alto and Fortinet firewalls, Velocloud SD-WAN, and VMware NSX.
  
• Performance Reporting:
  Develop and deliver daily, weekly, and monthly reports that detail network performance, incident trends, uptime statistics, and system health. Identify and document anomalies and potential issues.
  
• Dashboard Management:
  Leverage observability tools (e.g., Splunk, Datadog, ELK Stack, Grafana, Prometheus) to maintain visibility into operational metrics and system performance.
  

Incident & Ticket Management

• Ticket Oversight:
  Manage the incident ticketing system to ensure that all tickets are logged, prioritized, and resolved within established service level agreements (SLAs).
  
• Incident Resolution:
  Lead incident escalation procedures and coordinate with technical teams to diagnose and resolve issues, aiming to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
  
• Documentation:
  Maintain detailed records of incidents and resolutions to support continuous improvement initiatives and build a comprehensive knowledge base.
  

Team Coordination & Process Optimization

• Collaboration:
  Work closely with NOC engineers, security analysts, and IT operations teams to ensure clear communication and efficient resolution of network issues.
  
• Process Improvement:
  Analyze operational data to recommend and implement process improvements that enhance system reliability and operational efficiency.
  
• Mentorship & Training:
  Provide guidance and training to team members on best practices for monitoring, reporting, and incident management.
  

Compliance & SLA Adherence

• Operational Excellence:
  Ensure compliance with internal SLAs and industry best practices for network performance, security, and incident management.
  
• Executive Reporting:
  Prepare and present performance reports and operational insights to executive stakeholders, highlighting trends, anomalies, and improvement opportunities.
  
• Experience:
  A minimum of 8 years of hands-on experience in NOC/SOC operations, IT infrastructure management, or network security with a demonstrated focus on operational monitoring and ticket management.
  
• Technical Expertise:
  
• Proficiency with networking technologies such as Cisco, Aruba, Palo Alto, Fortinet, Velocloud, and VMware NSX.
• Experience with load balancers (F5 BIG-IP, Azure Load Balancer) and observability tools (Splunk, Datadog, ELK Stack, Grafana, Prometheus).
• Demonstrated ability to manage and resolve incidents via established ticketing systems.

• Process & Incident Management:
  Familiarity with ITIL frameworks and practical experience in incident management, ensuring prompt and effective issue resolution.
  

Preferred Certifications

• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)
• Palo Alto Networks Certified Network Security Engineer (PCNSE) or Fortinet NSE4+
• F5 Certified Technology Specialist (F5-CTS) BIG-IP LTM
• Azure Certified Networking & Security Specialization
• ITIL Foundation Certification

Key Performance Indicators (KPIs)

• Incident Resolution Efficiency:
  Achieve a reduced Mean Time to Resolve (MTTR) through effective ticket management and rapid incident resolution.
  
• Network Uptime:
  Maintain a system uptime of 99.9%+ by leveraging proactive monitoring and prompt anomaly detection.
  
• Reporting Accuracy & Timeliness:
  Deliver precise and timely operational reports that provide actionable insights and highlight performance trends.
  
• Ticket Management Effectiveness:
  Achieve high first-call resolution rates and maintain minimal ticket backlog through effective oversight