HR Operation Advisor

Requirement:
Exp: 2 to 4 years
Notice period: 10 to 15 days(If the candidate is shortlisted, they must be prepared to join by January 6th. Please note that the joining date is fixed and non-negotiable).
• Willingness to work Europe timings(12 Noon to 8.30 PM IST)
• Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc.
• Graduation but Post-Graduation (any specialization) will be an advantage
• Excellent written & verbal English communication - IMP
• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)
• Knowledge of MS tools (SharePoint, Excel & PowerPoint)
• Attention to detail and ability to follow guidelines
• Ability to maintain highly confidential and sensitive information
• Ability to deliver against agreed objectives/ service levels
• Ability to work effectively in a team and willingness to help others

Contract Description
We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)

Key Accountabilities:
• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
• Respond & resolve queries in a timely & accurate manner with employee experience at the core.
• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)
• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements
• Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query
• Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools
• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies

Thanks & Regards,

G S Annapurneswari
Recruitment Specialist
IN: +91 (80) 2226 3000 | Mobile: +91 8904411010