SDM (Service Desk Manager)

JOB DESCRIPTION:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application.

You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge.

Roles & Responsibilities: -

Expected to build knowledge and support the team.

-Participate in problem-solving discussions.

- Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.

- Interact with clients to accurately define and understand their issues.

- Utilize deep product knowledge to interpret and design effective resolutions.

- Collaborate with the team to continuously improve system performance and client satisfaction.

- Stay updated with the latest product developments and enhancements.

- Contribute to the development of knowledge base articles and documentation.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.

- Good To Have Skills: Experience with incident management tools.

- Strong understanding of IT service management principles and best practices.

- Excellent communication and interpersonal skills.

- Ability to troubleshoot and resolve technical issues effectively.

- Knowledge of ITIL framework and processes.

Additional Information:

- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

- This position is based at our Bengaluru office.

- A 15 years full-time education is required.

Preferred candidate profile

Should be comfortable with night shift

Should be comfortable with WFO

Perks and benefits

Cab Facility

Medical Insurance

HR

Subhijeetsingh Gahilot

subhijeet_g@trigent.com