It Service Desk Analyst

Hi,

We have an excellent job opportunity for IT Service Desk role with Travelex !!

Please find below the JD for the same.

The 1st round of interview will be virtual on Teams.

If interested, Kindly fill the tracker below and email your resume & the filled detail tracker on smriti.singh@travelex.com

Experience and Skillsets required:

• At least 5+ years of experience in IT Service Desk role
• Excellent customer service skills with a high level of focus on quality
• Ability to communicate in a clear and professional manner
• Problem solving and analytical skills and ability to work under pressure
• Excellent inter-personal skills (verbal and written)
• Clear understanding and interest in current and emerging IT technologies
• Beneficial to have an awareness of the IT industry in general
• An understanding and interest in the use of IT within business functions
• Good to understand process improvement requirements
• Good to understand any SM Application

Communication

• Writes and speaks fluently on all aspects of work and communicates effectively
• Actively communicate and seek feedback from colleagues and customers
• Be proactive in working with others to improve IT Service Desk customer experience.

Detail Tracker to be filled by the candidate & to be shared on above email id.

• Candidate name
• Contact Number
• Email ID
• Current Location (precise/exact location) eg Like Malad
• Joining Location
• Current Company
• Total exp.
• Rel. exp.
• Last working day (If not working)
• Notice Period
• Current CTC
• Exp CTC