IT Helpdesk Executive at XL Dynamics India Pvt Ltd

• Position: IT Helpdesk Executive
• Job Shift: Night
• Experience: 2- 5 years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: Navi Mumbai
• Salary Range: 5 Lakhs to 8 Lakhs per annum

Key Responsibilities:

• Providing technical support for all hardware/software problems.
• Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
• Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
• Troubleshooting network related issues.
• Troubleshooting login and domain related issues.
• Troubleshooting operating system and general software related issues.
• Recording escalations from employees and notify the IT head on any operational escalations and complaints.
• Resolving the queries in accordance with the help-desk escalation process.