IT Helpdesk Support - 5+years Mumbai location

Please click on the link below to apply for this position:

https://atlas.bamboohr.com/careers/416

Job role:

The role involves monitoring and managing VC rooms, ensuring internet speed stability, and providing support for VC room-related issues.

Additionally, the position requires overseeing printer status,

handling vendor management and monitoring the ticketing tool for IT-related issues.

Responsibilities also include inventory and stock management for IT equipment, as well as supporting ongoing projects, such as the recent completion of cloud printing installation in Mumbai and providing support for network-related tasks in the Mumbai office.

Key Responsibilities:

• Serve as the primary point of contact for IT support requests from employees via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals.
• Monitor and manage IT service requests through a ticketing system, ensuring all tickets are resolved within defined service level agreements (SLAs).
• Provide assistance with software installations, upgrades, and troubleshooting for various applications and systems.
• Manage and support VC room setups, ensuring optimal functionality and resolving any related issues.
• Monitor and ensure the proper functioning of network devices and internet connectivity for end-users.
• Perform inventory management for IT equipment and coordinate with vendors for procurement and repairs.
• Assist in maintaining and updating IT documentation, including user manuals and technical guides.
• Support ongoing projects, such as new software implementations, IT upgrades, and infrastructure improvements.
• Provide remote assistance for users in different locations as needed.

Qualifications:

• Proven experience in a helpdesk support or technical support role.
• Strong knowledge of IT systems, software, and hardware troubleshooting.
• Familiarity with network protocols, internet configurations, and peripheral devices.
• Experience with ticketing systems and IT service management tools.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Ability to work independently and as part of a team.
• Basic understanding of IT security practices is a plus.

Preferred:

• IT certifications such as CompTIA A+, ITIL, or similar.
• Experience with cloud-based tools and services.
• Prior experience with vendor management and procurement processes.
• Experience with other Microsoft 365 services (e.g., Teams, SharePoint, OneDrive).
• ServiceNow tickets handling,