Operations Executive (Hotels)

Key Responsibilities:

1. Booking and Reservations: Handle booking and reservation systems efficiently and ensure accuracy of bookings and timely communication with clients regarding their travel arrangements.
2. Customer Service: Address client inquiries and provide support throughout their travel experience and resolve issues promptly and ensure client satisfaction.
3. Travel Itinerary Management: Plan and coordinate travel itineraries, including flights, accommodations, transfers, and activities and customize itineraries to meet individual client preferences and requirements.
4. Compliance and Documentation: Stay updated on travel regulations and ensure compliance with industry standards and maintain accurate records and documentation for bookings and transactions.
5. Operational Efficiency: Streamline processes to improve efficiency and productivity and implement best practices and procedures for operational excellence.
6. Team Collaboration: Work closely with travel consultants and other team members to coordinate travel arrangements and resolve issues and provide guidance and support to colleagues as needed.

1. bachelors degree in Hospitality Management, Business Administration, or related field (preferred).
2. Proven experience in a similar role within the travel industry.
3. Strong understanding of travel booking systems and procedures.
4. Excellent communication and interpersonal skills.
5. Ability to multitask and prioritize tasks effectively.
6. Problem-solving skills and attention to detail.
7. Proficiency in travel management software and Microsoft Office Suite.