Executive - Customer On-Boarding - Noida Sector 136

A Customer On-boarding Executive plays a critical role in ensuring that new customers have a smooth and positive experience when they first start using a product or service. This role involves various responsibilities, including guiding customers through the onboarding process, addressing their questions and concerns, and helping them get the most value from the product or service.

Key Responsibilities:

Guide customers through the onboarding process, providing step-by-step instructions and support to help them get started.

Educate customers on product features and functionalities, ensuring they understand how to use the product effectively.

Collect feedback from customers during onboarding to improve the onboarding process and enhance the product or service.

Maintain a deep understanding of the product or service, staying up to date with any updates or changes.

Collaborate with other teams, such as sales and product development, to ensure a smooth transition from sales to on-boarding.

Interested candidates can share their CV at shivani.kohli@tradeindia.com or whatsap at 8287220670